1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our hosting plans. If you are not completely satisfied with our services within the first 30 days of your initial purchase, you may request a full refund.
2. Eligibility for Refund
- Hosting Plans: Refunds are available for shared, VPS, and dedicated hosting plans if the request is made within 30 days of the initial purchase.
- Add-ons and Services: Domain registrations, SSL certificates, and other add-on services are non-refundable, as these are provided by third-party vendors and are non-returnable.
- Renewals: Refunds do not apply to renewal fees for ongoing services after the initial purchase period.
3. Refund Process
- Requesting a Refund: To request a refund, please contact our customer support team through [Your Support Email or Contact Form] within the 30-day period. Include your account information and the reason for the refund request.
- Processing Time: Refunds will be processed within 7-10 business days after your request is approved. The refund will be issued to the original payment method used during the purchase.
4. Exceptions to Refund Policy
- Violation of Terms: If your account is suspended or terminated due to a violation of our Terms and Conditions or Acceptable Use Policy, you will not be eligible for a refund.
- Non-Refundable Services: Certain services and add-ons, such as domain name registrations and SSL certificates, are non-refundable and non-transferable once purchased.
5. Cancellation After 30 Days
If you cancel your hosting plan after the 30-day money-back guarantee period, you will not be eligible for a refund of any fees paid. Your service will continue until the end of the billing cycle, and no further charges will be incurred.
6. Contact Information
For any questions regarding our refund and return policy, or to request a refund, please reach out to our customer support team at info@cherrihosting.com.
By using CherryHosting’s services, you acknowledge that you have read and agreed to our refund and return policy.
