A 99.9% Server Uptime
Our cloud web hosting platform is based on a reliable, top–hole hardware architecture and a strongly customized Linux distribution. This is why, regardless of what your web site is, or how many website visitors you’ve got, or even if there’s a denial–of–service attack, our physical machines will remain up and your sites will remain online.
All cloud web hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, our guarantee remains unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it’s very important that you also build your own network infrastructure. This is why we set up a custom–configured internal network in each one of our data center facilities. Based on top–notch Juniper routers and switches, our internal network allows for astoundingly fast data transmission rates and is also fully redundant.
Thus, you will enjoy a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, irrespective of which web hosting solution you’ve picked.
A 30–Day Money–Back Guarantee
Just like with any other service, when it is your hard–earned money at risk, you cannot feel really safe. This is exactly why, with all our cloud hosting packages we offer a 30–day money–back guarantee. In case you do not feel satisfied with our service or in case you wish to get an even more robust hosting solution, like a Linux VPS servers or even a dedicated servers – you’ll get your money back in full, without hidden costs or refund taxes.
24/7 Technical Support
We’ve cautiously hand–picked each single member of our 24x7 support team to make certain that we can offer you the best customer support service that you can get. Each of our support engineers has many years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. Besides, they are available to you 24/7/365 – you will be able to contact them at any time and they will get back to you ASAP.
Their average support ticket response time is less than 20 minutes, whilst with other hosting firms you are forced to wait around for days. And we also offer a 1–hour response time guarantee. No matter what happens, your questions will be responded to in less than 1 hour.