Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • The Help Center built into our Web Hosting Control Panel offers a selection of help articles and commonly asked questions. Aimed at fixing any common problem that you could face, they are contributed by our support team of knowledgeable techs.

  • Top quality support service

  • Instructional Videos

  • For those who’d rather find out how to settle a common issue by watching an instructional video clip, we’ve added a selection of video tutorials to our Web Hosting Control Panel. All the training videos are very short and simple to follow. They offer step–by–step presentations of different website administration actions.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 customer care service with a 1–hour support ticket response guarantee. A team of competent tech support engineers will be online for you to respond to all the enquiries that you might possibly have. During non–peak periods, a reply will be supplied within just 20 minutes.