Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your assistance requests will be replied to in maximum one hour after the support ticket or e–mail was submitted. If your issue needs additional assistance from a sysadmin, we’ll direct the trouble ticket or the e–mail to the person on duty, in a timely manner and we will leave a note to notify you that more time will be required for arriving at a solution. If you take advantage of the Managed Servers package, any of the server administration services included there will be carried out whenever you like.
An Excellent Customer Support Service
If you require any help while working with the Web Hosting Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server for you, do reach our customer support team at any time through the ticketing system. In addition, if you require help administering your dedicated web hosting server, you can make use of our Managed Servers package, that includes Operating System updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and restarting procedures, backup hard disk drive storage space, etc.
An Intuitive Help Section
Our Web Hosting Control Panel is pre–installed for each dedicated server. Among its functionalities is a rather handy integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. Most of the instructional articles in addition video versions that show all the actions that you can perform in a very illustrative way. You will find the help articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.