The support that you'll receive from your cloud web hosting supplier is really important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have some technical trouble with a current account. Prompt and clear info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from a genuine web hosting supplier not from some reseller. When you get a hosting account from a company that does not own its servers and it cannot access them right away, it's likely that you will wait for a few days to have an answer to any kind of question, therefore your websites may stay offline for quite some time. In comparison, a company which provides different options for communication and has a technical support crew that is available any time can assist you right away and help you minimize or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of receiving assistance right away, that's why our cloud web hosting services include 24/7 support along with several means of communication. In case you don't have an account yet, you can easily phone us or take advantage of our live chat and talk to a live representative, so as to find out about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up purchasing a service which you cannot use. If you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it needs further investigation. Unlike the majority of suppliers out there, we reply to all of the tickets within an hour, so you won't need to wait for a whole day. Our support services can be accessed twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

We know how essential it is to receive prompt assistance, particularly when your web site is not functioning properly for some reason. Our semi-dedicated hosting service include 24/7 customer and tech support, so that in case something comes up, you will be able to use various ways to contact us - telephone line with a few local numbers internationally, live chat, email messages and tickets. The first two choices are for pre-sales, billing and basic issues, so in case you do not have an account yet, for example, you will be able to get additional info about our services, or we will help you with less demanding technical matters. The next two methods are for strictly tech matters or everything that's more time-consuming as it is easier to follow the dialogue between you and our technical support crew. The guaranteed max reply time for them is merely an hour, the regular one - 15-20 min, so you will not have to wait for an entire day so as to receive support as you may have to do when using the services of various other providers.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum reply time warranty, you will enjoy extremely fast support when you acquire a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, as a result when you open a support ticket via your billing account or you send an email message regarding any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll have a response within one hour, even during holidays. Our ticketing system is the more suitable option if the issue in question requires longer time to be resolved or when it needs to be given to our admins, because it's far more convenient to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to call us or talk to a live agent through our chat service. If you add the Managed Services upgrade to your server plan, our admins will also assist you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.