Though this isn't the keyfactor for you to identify a reliable cloud web hosting company from a bad one or a reseller from a real provider, being able to call and talk to a live person is a sign that you aren't dealing with a one-person service provider and that you will be able to get in touch with somebody whenever you need assistance. The phone support for web hosting services may vary from basic to experienced, thus the issues that can be resolved with a call vary depending on the specific provider. In the general case, these matters are more basic and feature billing or first level technical issues as more difficult issues generally require a support ticket where both you and the system administrators can track the proceedings with a particular situation. Nonetheless, the option to call your service provider can save you a lot of time and efforts for the multitude of small issues that may eventually show up when you manage your hosting account.

Phone Support in Cloud Web Hosting

We believe that having the option to talk to a live consultant is very important, that's why we have 3 support lines around the globe (UK, USA and Australia) and you're able to reach us over the phone for 14 hours every day. If you consider obtaining one of our cloud web hosting, for example, you're able to call us and find more about our services prior to ordering to be sure that we meet all of the system requirements for your sites. After the purchase, you will be able to get in touch with us about any sales and billing troubles you may experience, or get any general or basic tech information that you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you'll have to use our ticketing system, which will make it easier to keep track of the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hours a day as part of the support services for each semi-dedicated server plan that we provide. Considering the fact that some issues are more difficult and time-consuming, you'll need to open a support ticket in case you experience such a problem, still for all the general, billing or minor technical issues you can always give us a call and we'll help you without delay so as to save you the time you'll need to spend on creating a ticket. Even if you do not have an account yet, you can find out whether you can host your sites on our cutting-edge cloud platform or you are able to get any other general info about our semi-dedicated services. We have local numbers in the United States, Great Britain and Australia along with a global number, so you are able to call the one which is closer to your region.