If you’ve ever got any inquiries associated with the web hosting service in general or if you face a problem with your sites, you will have to get in touch with the web hosting company’s customer support team. It may not make any difference how fast they will respond if you have a generic query, but a problem like an ill-applied script update, for instance, may lead to your site becoming damaged or unavailable online. And the longer you have to wait for the support team to lend you a hand, the longer the website will be offline. In case you offer services or goods online, any downtime will affect your website in an undesirable way and you can lose current or potential customers. A lot of hosting providers, chiefly resellers, reply to emails and tickets within twenty four hours, but in the Internet realm that is way too long, as visitors will rarely go back to a site that’s not working properly over extended stretches of time.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from our company, you can just forget about waiting around for hours and hours, or even a whole day, to obtain a response to an e-mail or a helpdesk ticket. Regardless of when you contact us, we will assist you within maximum one hour with any technical or pre-sales questions you might have. In reality, our real reply time almost never exceeds 20-30 minutes. Since we are available 7 days a week, you will always obtain assistance in a well-timed manner and we realize precisely how critical this is in the digital age. As soon as you contact us, we’ll respond to your questions. In case you face any technical problem, we will solve it instead of you, or we’ll give you all the required information if there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client care team reps will be at your disposal all the time and they will respond to any ticket that you open from our hosting Control Panel within no more than one hour. The response time is guaranteed no matter if you’ve got a general question relating to your semi-dedicated server or you bump into a certain predicament and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we will be there to lend you a helping hand, as we are available 24x7x365 to deal with any general, billing or technical issue. If you get in touch with us about anything that is within our power, we will solve it before we answer, which suggests that you will not have to wait around for hours or even days while the problem lasts. In case there’s something that you have to do on your end, we’ll provide you with the needed info – what possible solutions to try out, what actions to take, etc.