If you have bought a hosting package and you have certain questions connected with a specific function/feature, or if you’ve confronted some difficulty and you need help, you should be able to get in touch with the respective customer care team. All web hosting companies deploy a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, because the most effective way to fix an issue most often is to submit a ticket. This method of communication renders the responses exchanged by both parties simple to track and allows the technical support team representatives to escalate the issue in case, for instance, a sysadmin must interfere. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you need to have no less than 2 different accounts to touch base with the customer service team and to actually manage the hosting space. Incessantly logging in and out of different accounts might be a headache, not to mention the fact that it requires a very long period of time for the majority of hosting companies to process ticket requests.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we’re using for our cloud web hosting is not separate from the hosting account. It’s an essential part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it at any time with only several clicks, without the need to sign out of your account. The ticketing system offers a quick-search field, which will help you track down practically any ticket that you have already opened, if needed. Besides, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to resolve a particular problem before you actually open a ticket. The response time is maximum sixty minutes, which goes to say that you can get prompt assistance whenever you need it and if our help desk team suggests that you do something inside your hosting account, you can do it straight away without having to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with our company and you wish to contact our customer service staff, you will be able to open a ticket directly from your Hepsia hosting Control Panel instead of using an entirely different client support platform like you’ll have to do with most hosting providers on the market. Our integrated trouble ticket system will allow you to open a new ticket without efforts and to go through older tickets using an intelligent search box. Additionally, you’ll be able to check the applicable knowledge base articles that our system will offer you on the basis of the problem category that you choose for your new ticket. You can accomplish all of the abovementioned operations without signing out of your Control Panel at any time, so if you confront any challenge or have a query, you can contact our technicians and solve the given problem in less than sixty minutes through a single support platform.